HVAC Testimonial Interview Questions
by Ted BaldwinHow long have you known about ___________ ?
How long have you been with them as a client?
What has their reputation been with you or with the people who told you about them?
How big is your operation?
Why did you choose ___________ ?
What was your HVAC system like before ___________ ?
Has ___________ decreased your worries?
How long did it take from the time you signed with ___________ until the problems you had were gone?
What kind of responsibility has ___________ taken on?
What has working with them been like?
Does ___________ respond quickly when called?
What is their usual response time?
Have you had any HVAC problems since they started servicing your units?
What are the people like at ___________ ?
Have they personalized your service?
Do you know the technicians?
What do you expect from ___________ ?
Do you get what you expect?
(This is kind of inarticulate, but ) Is ___________ "Good People?".
Dwayne: What I am looking for here is "It may not be proper english Campbell:place>:City> is good people " (and I want the client to hold still after the comment - for effect)
Would you recommend ___________ to anyone?
Other questions as determined from talking to the client: